Revocation/Complaint

 

Complaint

If the goods you received from us have quality defects, feel free to send us the following information to info@climatenuts.de and we will take care of your concern as soon as possible.

Necessary information for your complaint email:

Your contact information,
Order number and/or place of purchase,
Reason for the complaint,
product name,
container (e.g. deposit glass 285g),
and if available, please attach pictures of the claimed goods.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the date on which you or a third party named by you, who is not the transporting person, has taken possession of the last part shipment or the last item.

To exercise your right of withdrawal, you must inform us (ClimateNuts GmbH, Landsberger Str. 25, 82110 Germering, +49 1590 188 84 64, info@climatenuts.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back).
– To address: Climate Nuts GmbH, Landsberger Str. 25, 82110 Germering; e-mail address: info@climatenuts.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of paper communication)
– Date
————-
(*) Delete where not applicable.